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ManageEngine Finishes Strong in Capterra Top 20 ITAM Software List
ManageEngine provides ITIL-based asset management as a module in its flagship IT service management (ITSM) product, ServiceDesk Plus, and also in its exclusive asset management software, AssetExplorer. Capterra, a subsidiary of analyst firm Gartner.

Six Sigma in the datacenter drives a zero-defects culture
Microsoft IT developed an innovative defect reduction program that applies ITIL Problem Management and Six Sigma ... at all levels of the organizationā€”from executive management and their hosting service consumers. However, until the team had hard data.

Automate your IT helpdesk
A smart helpdesk The modern service desk is able to consolidate requests ... but also incorporates asset management and compliance with ITIL processes. Philip Slimowitz, CEO of ITR Technology, lists the steps that should be followed when someone reports.

The basic elements of ITIL Service Asset and Configuration Management (SACM) [free webinar]
This live, interactive online training (via webinar) is designed to enable you to walk away with knowledge on how to structure the Service Asset and Configuration Management process according to ITIL and how it could be applied inside your organization.

An IT Service Management Solution that Offers All the Essentials & More
SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management. Beyond these, there is also network discovery and IT asset management including mobile.

ITILĀ® - IT Service Management
The main asset of the ITIL is its independency. This is the reason that the ITIL is so widely used. Coming back to the ITIL IT service management certification, it is the highest level on the path of the ITIL certifications. Before taking the exam for this.

ITSM and ITIL: The Best of IT Worlds
while ITIL is the process function, but the differences donā€™t stop there. ITSM is the way in which information systems manage and deliver value to an organizationā€™s customers. IT service management solutions can be used to improve call, asset and.

ID Grup and ASNA help customers with outdated IBM i platforms
Applying methodology based on ITIL and the ... (infrastructure as a service), PaaS (platform as a service), and SaaS (software as a service). The company also assists clients in the areas of hardware services and asset IT management, infrastructure.

ITIL: What goes in a Configuration Management Plan?
If I am to implement ITIL from scratch, I will pick Service Asset and Configuration Management (SACM) as my frontline soldier. It is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. And, without an efficient.